SCANTRUST
TERMS OF SERVICE
July, 1st 2026

These Scantrust Terms of Service (this “Agreement”) contain the terms and conditions that govern Customer access to and use of the Platform and constitute an agreement between Scantrust SA (“Scantrust”) and you or the entity you represent (“Customer”). This Agreement takes effect when Customer clicks on “START FOR FREE/ START CREATING PRODUCTS / CONTINUE” buttons, if applicable, upon execution of an order form referencing these Terms of Service. Any use of the Platform by Customer constitutes acceptance of these Terms of Service.
Scantrust reserves the right to modify these Terms of Service at any time. The date indicated in the title shows the latest applicable version. Customers express acceptance of any changes or revision to these Terms of Service shall occur by clicking “START FOR FREE/ START CREATING PRODUCTS / CONTINUE” buttons or by continuing to use the Platform after the effective date of such modifications.
1. Scantrust Platform.
a. Subject to this Agreement, Customer may use the Platform solely for its own business purposes during the applicable Subscription Term (“Permitted Use”). The “Platform” means Scantrust’s proprietary multi-solution cloud-based service, which enables Customer to generate, and utilize identifiers on its products, to upload product and other Customer information, as identified in the relevant contract or plan, as applicable. This includes the right to use the Platform and Documentation as part of Customer’s Permitted Use. “Documentation” means the standard manuals and technical information provided to Customer by Scantrust either in print or electronic form, including access and use instructions for the Platform. “Subscription Term” means the initial subscription period (annually or monthly plan, if available) selected by Customer in the relevant contract or plan, as applicable and any renewal period.
b. Users. Customer registered emails entered into in the order form or Platform registration are the authorized end-users with access to use the Platform (“Users”). Customer is responsible for provisioning and managing its User accounts, for its Users’ actions through the Platform and for their compliance with this Agreement. Customer shall ensure that Users keep their login credentials confidential and shall promptly notify Scantrust upon learning of any compromise of User accounts or credentials.
c. Use of Customer Data. Subject to this Agreement, Scantrust shall access and use Customer Data solely to provide and maintain the Platform and perform maintenance activities under this Agreement. Use of Customer Data includes sharing Customer Data as Customer directs through the Platform, but Scantrust shall not otherwise disclose Customer Data to third parties except as permitted in this Agreement. “Customer Data” means any data, content, Users input, QR code scans, IP address or materials that Customer (including its Users) submits to or generates through the Platform.
d. Security. Scantrust shall implement and maintain appropriate administrative, physical, technical and organizational measures including disaster recovery procedures, designed to protect against unauthorized access, use, alteration or disclosure of Customer Data.
e. Data Protection Agreement. To the extent Scantrust processes personal data on behalf of Customer in connection with the use of the Platform, the parties shall adhere to the terms of the Data Protection Agreement incorporated by reference and available at https://www.scantrust.com/data-protection-agreement/.
f. Usage Data. Scantrust may collect Usage Data and use it to operate, improve and support the Platform and for specific business purposes including platform analytics, security
monitoring, service optimization, benchmarking and reports. However, Scantrust shall not disclose Usage Data externally unless it is (a) deidentified so that it does not identify Customer, its Users or any other person and (b) aggregated with data across other customers. “Usage Data” means Scantrust’s technical logs, QR code scan records, data and learnings about Customer’s use of the Platform, but excluding other Customer Data.
g. Uptime. The Platform is hosted on Amazon Web Services in Ireland (“AWS”). Scantrust shall use reasonable commercial efforts to meet industry standard for up-time, subject to the availability of AWS or maintenance of the Platform (such as repair, update, improvement or for security purpose).
h. Support. After the implementation date, Scantrust shall provide an online help desk available via the Platform and support via email (support@scantrust.com) with initial response time within 3 business days during the following business hours:

Region	Business hours	Non-business hours
EMEA	Mon to Fri 10:00 – 19:00 (CET UTC+1 & CEST UTC +2)	● Mon to Fri 19:00 – 10:00 (CET UTC+1 & CEST UTC +2) ● Sat, Sun & Switzerland public holidays

2. Use of the Platform.
a. Compliance. Customer (a) shall comply with the terms and conditions of this Agreement and (b) represents and warrants that it has all rights necessary to use Customer Data with the Platform and grant Scantrust the rights to Customer Data specified in this Agreement, without violating third-party intellectual property, privacy or other rights. Between the parties, Customer is responsible for the content, accuracy and legality of Customer Data.
b. Restrictions. Customer shall not and shall not permit anyone else to (i) sell, sublicense, distribute, rent or grant access to non-Users to the Platform (in whole or in part); (ii) copy, modify, disassemble, decompile, reverse engineer, create derivative works of the Platform or remove proprietary notice from the Platform; (iii) use the Platform to develop a product that competes with the Platform; (iv) breach, disable, tamper with, or develop or use (or attempt) any workaround for any security measure of the Platform or any Scantrust service or product; or (v) use any outputs, results, visualizations, models or other data generated by the Platform for the purpose of training, modifying or developing any artificial intelligence (AI) or machine learning (ML) technology.
c. Quality. Customer shall be solely responsible for the quality of the QR-codes, specifically with respect to the quality of the printing and the size of the QR-codes, ensuring appropriate readability by end-users. Upon email request from Customer via support@scantrust.com, Scantrust may provide guidelines to illustrate good practice.
d. Suspension of Access. Scantrust may, upon written notice to Customer at any time, suspend Customer’s or any User’s access to the Platform and related services (e.g., deactivation of codes) if (i) Customer’s account is 3 days or more overdue, (ii) Customer is in breach of Section 1 (Scantrust Platform) or (iii) Customer’s use of the Platform poses an immediate risk of material harm to the Platform or others.
3. Fees and Payment.
a. Fees. Other than use of the Platform within a free trial plan or previous free plan, Customer shall pay the applicable fees (“Fees”) to access the Platform. All Fees paid for the selected Subscription Period are nonrefundable except as expressly provided in Section 4b. Scantrust may, at its reasonable discretion, increase Fees no more than once per 12 month period after the initial Subscription Term.
Customer shall pay the Fees upon registration by credit card or by bank transfer or any payment method available in the platform before the due date, as applicable..
b. Payment Dispute. In the event Customer disputes any invoiced Fees in good faith, it shall notify Scantrust in writing and the parties shall cooperate in good faith to resolve the dispute within 15 days. Customer shall reimburse Scantrust for costs or expenses (including reasonable attorneys’ fees) incurred in connection with any collection efforts undertaken by Scantrust in connection with any undisputed past due amount owed under this Agreement.
c. Taxes. Fees and expenses are exclusive of Taxes and Customer shall be responsible for all applicable Taxes. “Taxes” means any sales, use, value-added, withholding and other taxes, export and import fees, customs duties and similar charges applicable to this Agreement that are imposed by any government or other authority, other than taxes on Scantrust’s income.
4. Warranty.
a. Mutual Warranties. Each party represents and warrants that: (i) it has the legal power and authority to enter into this Agreement; and (ii) the execution, delivery and performance of this Agreement does not violate the terms or conditions of any other agreement to which it is a party or by which it is otherwise bound.
b. Scantrust Warranties. Scantrust warrants that the Platform shall perform substantially in accordance with the Documentation. Scantrust shall use reasonable efforts to correct a verified breach of such warranties reported by Customer. If Scantrust fails to do so within 30 days after such Customer report, Customer’s sole and exclusive remedy and Scantrust’s entire liability for a breach of this warranty shall be for Scantrust to use commercially reasonable efforts to modify the Platform to substantially achieve in all respects the functionality as set forth in the Documentation and if Scantrust is unable to restore such functionality within a reasonable time, either party shall be entitled to terminate this Agreement, in which case Scantrust shall refund Customer Fees pre-paid on a pro rata basis.
c. Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. SCANTRUST WARRANTIES IN THIS SECTION DO NOT APPLY TO THIRD PARTY PLATFORMS OR MISUSE OR UNAUTHORIZED MODIFICATIONS OF THE PLATFORM.
d. Geolocation Disclaimer. Scantrust provides geolocation data of scanned QR codes based on IP address of the client application to identify the country of use. However, certain factors may affect the geolocation accuracy (e.g., international roaming). These inaccuracies are outside the control of Scantrust. Consequently, Scantrust expressly disclaims any liability for losses, misinterpretations, or compliance issues arising from inaccuracies in geolocation data available to Customer.
5. Confidential Information.
a. Definition. “Confidential Information” means all information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) under this Agreement, in any form, which is identified by the Disclosing Party as “confidential” or “proprietary”, or that should be understood reasonably as confidential or proprietary given its nature and the circumstances of its disclosure. The following information shall be considered Confidential Information: (i) the Platform; (ii) content and Customer Data; and (iii) the terms of this Agreement including pricing. These confidentiality obligations shall not apply to information that, as shown by the Receiving Party’s records, was:
(w) already known to Receiving Party at the time of disclosure by the Disclosing Party; (x) was disclosed to the Receiving Party by a third party who had the right to make such disclosure without any confidentiality restrictions; (y) is, or through no fault of the Receiving Party has become, generally available to the public; or (z) was independently developed by Receiving Party without use of the Disclosing Party’s Confidential Information.
b. Protection. The Receiving Party shall protect the Confidential Information of the Disclosing Party using the same degree of care uses for its own similar information and no less than a reasonable standard of care. The Receiving Party shall only use the Confidential Information of the Disclosing Party: (i) to exercise its rights and perform its obligations under this Agreement; or (ii) as otherwise required by law.
c. Permitted Disclosure. The Receiving Party may disclose Confidential Information: (i) as compelled by law or court order provided that to the extent legally permissible the Receiving Party gives the Disclosing Party prior written notice of such compelled disclosure and reasonable assistance, at the Disclosing Party’s expense, if the Disclosing Party seeks to contest such disclosure; (ii) in confidence, to employees, agents, legal counsel, accountants, banks, and financing sources and other advisors having a legitimate need to know, provided it remains responsible for their compliance with this Section and they are bound to confidentiality obligations no less protective than this Section; and (iii) in connection with the enforcement of this Agreement or rights under this Agreement.
d. Equitable Relief. Breach of this Section 5 may cause substantial harm to the Disclosing Party for which monetary damages alone would be an insufficient remedy. Accordingly, upon a breach of this Section 5, the Disclosing Party shall be entitled to seek appropriate equitable relief, including an injunction, in addition to other remedies.
6. Intellectual Property.
a. Reserved Rights. Neither party grants the other any rights or licenses not expressly set out in this Agreement. Except for Scantrust’s express rights in this Agreement, as between the parties, Customer retains all intellectual property and other rights in Customer Data and Customer materials provided to Scantrust. Except for Customer’s express rights in this Agreement, as between the parties, Scantrust and its licensors retain all intellectual property and other rights in the Platform and related Scantrust technology.
b. Feedback. If Customer gives Scantrust feedback regarding improvement or operation of the Platform or its maintenance activities, Customer hereby grants Scantrust a perpetual, non-exclusive, irrevocable, worldwide, royalty-free license to use and exploit such feedback without restriction. All feedback is provided “AS IS” and Scantrust shall not publicly identify Customer as the source of feedback without Customer’s permission.
7. Term and Termination.
a. Subscription Terms. Each Subscription Term shall renew for successive periods equal to the initial Subscription Term unless (i) the parties agree in writing on a different term; (ii) Customer notifies Scantrust in writing of non-renewal or (iii) Customer cancels its subscription and doesn’t renew payment online .
b. Term of Agreement. This Agreement starts on the subscription date and continues until the end of all Subscription Terms, unless sooner terminated in accordance with its terms.
c. Termination for Cause. Either party may terminate this Agreement (including all Subscription Terms) for cause: (i) upon 15 days written notice to the other party of a material breach if such breach remains uncured after the expiration of such period; or (ii) if the other party becomes insolvent, admits in writing its inability to pay its debts as they mature, makes an assignment for the benefit of creditors, becomes subject to control of a trustee, receiver or similar authority, or becomes subject to any bankruptcy or insolvency proceeding.
d. Effect of Termination; Access after Termination. Upon expiration or termination of this Agreement, all rights and licenses granted herein shall expire and Customer’s account shall be deactivated; provided, however, that unless Scantrust has terminated this Agreement for Customer’s breach and provided that Customer has paid all amounts due to Scantrust: Customer shall have the option to request from Scantrust, at its then-current rates, to keep the codes active or retrieve the content and Customer Data for other QR codes 30 days prior to termination by contacting support at support@scantrust.com.
Within 60 days after termination or expiration of this Agreement, Scantrust shall delete Customer Data and each party shall delete any Confidential Information of the other in its possession or control, including from backup systems. Scantrust may retain Customer Data or Confidential Information in accordance with its standard backup or record retention policies or as required by law, subject to continued confidentiality obligations. The following Sections shall survive expiration or termination of this Agreement: 1.f (Usage Data), 3. (Fees and Payments), 5. (Confidentiality), 6. (Intellectual Property), 7.d (Effect of Termination; Access After Termination), 7e., 8. (Indemnification), 9. (Limitation of Liability) and 10. (Miscellaneous).
8. Indemnification.
a. Indemnification by Scantrust. Subject to Subsections c. and d. below, Scantrust, at its own cost, shall defend Customer from and against any third-party claim that the Platform infringes or misappropriates a third party’s intellectual property rights and shall indemnify and hold Customer harmless from and against the resulting damages awarded against Customer or agreed to in settlement. Scantrust obligations in this Subsection do not apply to claims resulting from: (i) any unauthorized use, reproduction, or distribution of the Platform or identifiers; or (ii) any modification or alteration of the Platform or identifiers by anyone other than Scantrust or Scantrust’s agents. In the event of a claim pursuant to this Subsection, Scantrust may (at Scantrust’s option and expense): (x) obtain for Customer the right to continue using the Platform; (y) modify the Platform to make it non-infringing without materially diminishing functionality; or (z) if neither of the foregoing are commercially reasonable (as determined by Scantrust in its sole discretion), terminate this Agreement and refund Customer on a pro-rated basis any Fees pre-paid to Scantrust for the corresponding unused period of the Subscription Term.
b. Indemnification by Customer. Subject to Subsection c. and d. below, Customer, at its own cost, shall defend Scantrust, from and against any third-party claim arising from Customer’s breach of this Agreement and shall indemnify and hold harmless Scantrust from and against the resulting damages finally awarded against Scantrust or agreed to in settlement.
c. Indemnification Process. As a condition of receiving an indemnification under this Agreement, the party seeking indemnification hereunder (the “Indemnified Party”) shall provide the other party (the “Indemnifying Party”) with: (i) prompt written notice of the claim; (ii) complete control over the defense and settlement of the claim, provided that the Indemnifying Party shall not settle any claim in a manner that admits liability on behalf of the Indemnified Party or imposes obligations on the Indemnified Party without the Indemnified Party’s prior written consent; and (iii) such assistance in connection with the defense and settlement of the claim, at the Indemnifying Party’s expense, as the Indemnifying Party may reasonably request. The Indemnified Party may participate in the defense of a claim with its own counsel at its own expense.
d. Exclusive Remedy. This Section 8 states the Indemnified Party’s sole and exclusive remedy and the Indemnifying Party’s sole liability in relation thereof.
9. Limitation of Liability.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY UNDER ANY THEORY OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, (INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL OR LOSS OF USE OR DATA) HOWEVER CAUSED, EVEN IF A PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES. EXCEPT FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, OR ANY OF ITS AFFILIATES’, TOTAL AND CUMULATIVE LIABILITY FOR ALL CLAIMS OF ANY NATURE ARISING OUT OF THIS AGREEMENT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO SCANTRUST FOR THE USE OF THE PLATFORM IN THE 12 MONTHS PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.
10. Miscellaneous.
a. Communication. During the Subscription Term, Scantrust may indicate to third parties that Customer is using the Platform and use Customer as a reference and include Customer’s name and logo on lists and related promotional materials, including advertising. Any Customer logo or trademark usage shall be in accordance with Customer’s trademark and logo usage guidelines as provided to Scantrust. Any press releases relating to the use of the Platform shall be subject to prior written approval by both parties.
b. Open Source. The Platform accessed by Customer may include third-party open source software (“Open Source”) as listed in the Documentation or by Scantrust upon request. If Customer elects to use the Open Source on a stand-alone basis, that use is subject to the applicable Open Source license and not this Agreement.
c. Force Majeure. Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for payments of money) on account of strikes, shortages, failure of suppliers, riots, insurrection, fires, floods, storms, earthquakes, acts of God, pandemics, war, governmental action, labor conditions, or any other cause which is beyond the reasonable control of such party.
d. Independent Contractor. Nothing contained in or performed pursuant to this Agreement shall be construed as creating a partnership, general agency, or joint venture, and except as otherwise expressly provided in this Agreement, no party shall become bound by any representation, act, or omission of another party.
e. Assignment. Neither the Agreement nor the licenses granted hereunder are assignable or transferable by a party, whether by operation of law or otherwise, without the prior written consent of the other party and any attempt to do so shall be void, except that either party may assign this Agreement, with prior written notice to the other party, in connection with the assigning party’s merger, reorganization, acquisition or other transfer of all or substantially all of its assets or shares. Any non-permitted assignment is void.
f. Notices. Any notice or other communication under this Agreement given by any party to any other party must be in writing and shall be effective upon delivery as follows: (i) if to Customer, when delivered via overnight courier, to the address specified in an order; or when delivered via email to the email address specified in an order or otherwise on record for Customer; and (ii) if to Scantrust, when delivered via overnight courier to the address of Scantrust first set forth above: Attention CEO.
g. Order of Precedence. In the event of a conflict between the Terms of Service and any other document of this Agreement, the Terms of Service shall prevail. This Agreement may not be amended or modified except as specified herein. The terms of this Agreement shall supersede and control over any conflicting or additional terms and conditions of any purchase order or other similar document issued by Customer No failure or delay in exercising any right hereunder shall operate as a waiver thereof, nor shall any partial exercise of any right or power hereunder preclude further exercise. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
h. Applicable Law and Jurisdiction. The laws of Switzerland (without giving effect to its conflict of laws principles) govern all matters arising out of or relating to this Agreement and the transactions it contemplates, including, without limitation, its interpretation, construction, performance, and enforcement. All disputes arising out of or in connection with the present contract shall be subject to the exclusive jurisdiction of the courts of Lausanne, Switzerland, subject to the right of appeal to the Federal Tribunal.
i. Entire Agreement. This Agreement, together with other documents referred to herein, all of which are hereby incorporated by reference, is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement.