The U-label by Scantrust platform currently supports payment by credit card, PayPal, and bank transfer. All payments are annual.

Our Enterprise plan allows several users to log in to the same account simultaneously. The administrator can add/delete users and grant different permission levels to each of them.

Absolutely! Our global multi-lingual support team is available to assist you with any questions or concerns you may have on the platform or our technical features.

We also offer 24/7 access to our regularly updated Help Center that’s available in 7 languages, and covers most frequently asked questions.

Right from the start we’ve worked in close collaboration with European wine and spirits associations, CEEV (European Committee of Wine Companies) and spiritsEUROPE, who are in constant contact with EU institutions, national, and local actors in the wine and spirits industry.

Our collaboration ensures we’re informed of upcoming regulatory developments and can adapt our platform ahead of implementation, guaranteeing full compliance.

Our collaboration with CEEV and spiritsEUROPE allows us to get detailed advice on any concerns raised by controlling authorities or our clients.

GS1 Digital Link codes are a single connection point for product data by combining EU regulatory information, the GTIN (GS1 product identifier), and other data in a single scannable code.

Yes, U-label by Scantrust allows you to create QR codes that are compliant with both EU labelling regulations and meet the requirements of GS1 Digital Link QR codes.

To remain compliant in countries in which EU mandatory labelling information is not compulsory or not accepted, you can configure your QR codes to redirect consumers to content of your choice instead of the e-label. This can be based on which country they are scanning from and content can be different for each country. This feature is included in some of our Enterprise plans.

Please note that with the entry into force of the new “Wine Package” provisions [Regulation (EU) 2026/471], you are no longer required to communicate the list of ingredients and nutrition declaration for wines that are intended solely for export outside the EU, provided this is in line with the requirements of the destination market.

Yes. Anytime the EU regulation is amended or updated, our platform is immediately updated to comply with the latest requirements. With the help of CEEV and spiritsEUROPE the U-label by Scantrust team anticipates regulatory changes and works to get our platform ready for when regulatory changes are implemented.

While our platform was originally created to design e-labels for wines, aromatised wines and spirits products, we’ve added a new, generic template that can be used for other food and beverage products (olive oil, cheese, candy, honey) and for non-food items that require a declaration of ingredients (cosmetics, household products). While the information still has to be printed on the physical label, adding it digitally has the additional benefit that it can be made available in more languages than may otherwise be possible.

Yes. Our platform lets you communicate ingredients, nutrition, recycling, and sorting information as required in Spain and Italy. Local rules are shown automatically based on where your QR is scanned from. This is available by default in all plans — at no extra cost.

Yes. U-label by Scantrust allows you to create and effortlessly translate e-labels into any of the 24 EU languages. We also offer translation to Norwegian.

All standardized e-label information (selected from drop-down menus and lists in the e-label editor) is translated using our integrated multi-lingual database, based on the EU Commission’s official regulatory translations.

For custom information, our platform includes a machine translation engine that can help you to quickly process the translations. These translations can be reviewed and adapted as needed, even after your label has been printed.

Absolutely. Our platform allows you to personalize the appearance of your e-labels by adding your own logo and color scheme. Even the QR code itself can be custom-generated in the colors of your choice to seamlessly integrate into the design of your back labels.

Once created and published, your e-labels remain valid and accessible to consumers as long as you have an active U-label by Scantrust subscription.

Once you’ve created your e-label, you can download the associated QR code directly from the platform in SVG, PDF, EPS, JPG, PNG, or TIFF, depending on your design team or printer’s requirements.

Yes, you can choose between generating only the QR code or a QR code that includes the text required by EU regulations (“Ingredients & Nutrition”, energy value, etc.) and/or GS1 standards (GTIN, etc.).

Unfortunately, marketing information cannot be displayed within the same QR code that’s used for mandatory information. Generally speaking, if you’d like to show marketing information digitally, you need to create a separate QR code and print both on your physical label, clearly indicating which one contains the regulatory information.

However, if you don’t want two QR codes, it’s possible to add (within the regulatory QR) an intermediate link informing your consumers they are leaving the regulatory page and being directed to a marketing page.